Organizational citizenship behaviors (OCBs) – behaviors not formally required or rewarded by the organization, but which promote its effectiveness – can be directed at coworkers, the organization itself or other stakeholders. OCBs directed at customers (customer-oriented citizenship behavior or OCBC) have received surprisingly little attention. Preliminary studies examined the unique contribution that OCBCs make in terms of perceived service quality and customer loyalty. In the current study, OCBCs were conceptualized in terms of supplying informal resources, which are- resources provided outside the worker’s formal role or the organization’s formal goals, or formal resources offered in informal ways (after hours, off duty). Applying a qualitative design, we uncovered types of informal resources and their associated costs. We also examined differences in informal resource provision and costs between occupational groups. Linsitinib Participants were 214 Israeli professionals who offer customer service in the education, h 2020 Lavee and Pindek.The stress that arises from workplace discrimination can have a large impact on an employee’s work attitude, their work and life satisfaction, and oftentimes whether or not they stay in a job. Workplace discrimination can also have a considerable influence on employees’ short- and long-term health. However, less is known about the factors that might mitigate or exacerbate the effects of discrimination on health. The current study focused not only on the links between workplace discrimination and health, and but also on the effects of potential moderators of the discrimination-health link (i.e., perceived control, Big Five personality traits, optimism, and coworker/supervisor support). People with high neuroticism, high extraversion and high agreeableness were more negatively affected by workplace discrimination than those low on neuroticism, extraversion, and agreeableness. Perceived control was found to be a protective factor, such that those high in perceived control had fewer chronic illnesses in the context of high levels of workplace discrimination. Copyright © 2020 Xu and Chopik.Syntactic priming is known to facilitate comprehension of the target sentence if the syntactic structure of the target sentence aligns with the structure of the prime (Branigan et al., 2005; Tooley and Traxler, 2010). Such a processing facilitation is understood to be constrained due to factors such as lexical overlap between the prime and the target, frequency of the prime structure, etc. Syntactic priming in SOV languages is also understood to be influenced by similar constraints (Arai, 2012). Sentence comprehension in SOV languages is known to be incremental and predictive. Such a top-down parsing process involves establishing various syntactic relations based on the linguistic cues of a sentence and the role of preverbal case-markers in achieving this is known to be critical. Given the evidence of syntactic priming during comprehension in these languages, this aspect of the comprehension process and its effect on syntactic priming becomes important. In this work, we show that syntactic priming during comprehension is affected by the probability of using the prime structure while parsing the target sentence. If the prime structure has a low probability given the sentential cues (e.g., nominal case-markers) in the target sentence, then the chances of persisting with the prime structure in the target reduces. Our work demonstrates the role of structural complexity of the target with regard to syntactic priming during comprehension and highlights that syntactic priming is modulated by an overarching preference of the parser to avoid rare structures. Copyright © 2020 Husain and Yadav.Phonological awareness is the ability to perceive and manipulate the sounds of spoken words. It is considered a good predictor of reading and spelling abilities. In the current study, we used an eye-tracking procedure to measure fixation differences while adults completed three conditions of phonological awareness in Emirati Arabic (EA) (1) explicit instructions for onset consonant matching (OCM), (2) implicit instructions for segmentation of initial consonant (SIC), and (3) rhyme matching (RM). We hypothesized that fixation indices would vary according to the experimental conditions. We expected explicit instructions to facilitate task performance. Thus, eye movements should reflect more efficient fixation patterns in the explicit OCM condition in comparison to the implicit SIC condition. Moreover, since Arabic is consonant-based, we hypothesized that participants would perform better in the consonant conditions (i.e., OCM and SIC) than in the rhyme condition (i.e., RM). Finally, we expected that providing feedback during practice trials would facilitate participants’ performance overall. Response accuracy, expressed as a percentage of correct responses, was recorded alongside eye movement data. Results show that performance was significantly compromised in the RM condition, where targets received more fixations of longer average duration, and significantly longer gaze durations in comparison to the OCM and SIC conditions. Response accuracy was also significantly lower in the RM condition. Our results indicate that eye-tracking can be used as a tool to test phonological awareness skills and shows differences in performance between tasks containing a vowel or consonant manipulation. Copyright © 2020 Marquis, Al Kaabi, Leung and Boush.Watching vlogs of social media influencers has become a favorite pastime for children and adolescents. For advertisers, vlogs are an excellent way to reach young viewers. As such, vlogs have become a powerful marketing tool. However, for children and adolescents it is often unclear whether a vlog contains advertising, which raises questions regarding the fairness and transparency of this type of advertising. If children do not recognize the commercial intent of in-vlog advertising, then they are unlikely to activate their advertising literacy, which may serve as a critical coping mechanism. The aim of this study was to investigate if a sponsorship disclosure stimulates children and adolescents’ (7-16 years old) to activate their advertising literacy when exposed to embedded advertising in vlogs and, subsequently, if advertising literacy activation is related to children’s brand attitude. Furthermore, we investigated whether the relation between exposure to a sponsorship disclosure and advertising literacy activation was moderated by children’s dispositional advertising literacy and their age.